Hello, I’m Ben 👋!

At KPMG, I audited and improved a public sector client’s SharePoint platform, addressing navigation, structure, and usability issues that hindered efficiency. Using a framework based on UX best practices, I conducted a usability audit, identified key risks, and proposed structured solutions, including redesigned page templates to enhance consistency and user control.

I built a stat-tracking platform to give amateur basketball players a professional-level experience by logging their made and missed shots in pickup games. After identifying a gap in the market and researching user needs, I designed and developed a web-based tool that balances usability and speed for real-time scorekeeping. Field testing refined the interface, ensuring it matched the fast-paced nature of the game. The project continues to evolve, driven by user feedback and a passion for bridging design with basketball.

At Paystone, I identified inefficiencies in the fragmented payment terminal onboarding process, which required users to manually enter separate activation codes for each product. Through user research and competitive analysis, I proposed a location-based terminal management system, simplifying onboarding across multiple products. Collaborating with product and development teams, we implemented an interim solution that aligned with existing technical constraints while laying the groundwork for a unified, future-ready system.